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As a trusted partner, we work closely with you and your team to evaluate your specific needs and provide you with Health-Canada-approved products that keep your facility and business thriving while increasing operational efficiencies, minimizing costs, and maintaining guest and resident satisfaction.
Our comprehensive Chemsyn TOTALCARE™ programs are built around the unique needs of facilities like yours to deliver trusted manual and machine warewashing, on-premise laundry, and housekeeping and janitorial sanitation products, systems, and services. Programs also include hands-free equipment upgrade options and no-charge customized training programs. Energy Star machine rental and purchase programs, and true 24/7 emergency service support across Canada.
Chemsyn continues to set the standard for service delivery with the only true 24/7 SMARTCARE™ Service Support Program in the industry, providing ongoing emergency order fulfillment and delivery, machine repair, and general maintenance at no charge as part of our sanitation, disinfection and cleaning programs.
Our customer service excellence promise is the foundation of our business and ensures you receive the highest level of customer care and service support in the industry. It’s what sets us apart from the competition and consistently wins your business.
Our highly knowledgeable, coast-to-coast Chemsyn Certified Field Representatives provide uninterrupted machine and system service 24 hours a day, 7 days a week, ensuring zero downtime for your operation and the highest levels of safety and satisfaction.
World-class service is the foundation of our business and continues to be the pillar of our partnership with you and thousands of businesses across Canada.
In addition to providing true 24/7 emergency service support for order fulfillment and delivery, machine troubleshooting, and repair, our SMARTCARE™ Service Support Program provides significant operational benefits to you and your team and ensures key checks are conducted anytime Chemsyn-Certified Field Representatives are on site.
Environmental sustainability is one of our core tenets, and as an organization, we continually strive to provide our customers with product and service solutions that minimize our impact on the environment. From Eco-Logo (Environmental Choice) certified products to Energy Star certified machine options, our commitment to green initiatives gives you product options that are safer for the environment, help reduce waste and minimize water use, and provide significant energy savings for your business.
Delivering exceptional hygiene, sanitation, and machine reliability requires seamless coordination between proven chemistries, precise dispensing systems, and dedicated technical care. We’ve compiled answers to common questions regarding our programs to help you maintain continuous infection prevention and zero operational downtime.
Chemsyn’s SMARTCARE™ program offers true 24/7/365 coverage for ongoing and emergency needs across Canada. It includes machine repairs, emergency order fulfillment, routine preventative maintenance, and troubleshooting – all provided at no extra charge as part of your sanitation and cleaning program.
During regular facility visits, field representatives follow a thorough maintenance checklist to ensure equipment operates at peak performance. This includes manual and visual inspections of all equipment, calibrations, preventative maintenance, staff training, and recommendations for operational improvements or new technologies.
Chemsyn partners with executive chefs, dietary managers, and operational staff to supply Health Canada-approved products alongside calibrated dispensing systems. By ensuring machines and proportioners consistently dispense correct chemical concentrations, Chemsyn helps facilities prevent cross-contamination and meet strict public health standards.
Yes. Sustainability is a core component of Chemsyn’s product programs. Solutions include:
Chemsyn provides nationwide emergency dispatch with same-day response availability. You can access immediate assistance 24 hours a day, 7 days a week by calling our toll-free emergency service line at 1-833-888-CHEM (2436).
